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Off-Platform Transactions Policy

At The Monkey Barrel, we are deeply committed to keeping our community relevant to how we live, convenient, flexible for our vendors and safe for everyone. As part of this, we have built The Monkey Barrel Payment Program along with our Purchase Protection Program to protect community members if something goes wrong with an order. These protections aren’t available for transactions that take place off of The Monkey Barrel, even if the buyer and seller first found each other on The Monkey Barrel.

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Because navigating off the The Monkey Barrel platform may increase the risk of fraud or scam exposure, taking communications and transactions off-platform is not allowed. This includes, for example:

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  • Making offers to buy or sell outside The Monkey Barrel

  • Encouraging buyers to purchase an item in your The Monkey Barrel shop through another venue

  • Using a QR code to direct users off of the The Monkey Barrel platform

  • A transaction initiated on The Monkey Barrel may not be completed off of The Monkey Barrel. The price stated in each listing description must be an accurate representation of the sale. Sellers may not alter the item's price after a sale for the purpose of avoiding The Monkey Barrel transaction fees, misrepresent the item’s location, or use another user's account without permission.

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